Job Description

- Customer Relationship Manager (CRM)

Company:

Zero Gravity Album (ZGA)

Industry:

Album Printing & Production

Location:

Chennai

Experience:

1 - 4 Years

Role Overview

The Customer Relationship Manager (CRM) will be the primary point of contact between

ZGA and its clients

. The role involves handling customer relationships, coordinating album printing requirements, ensuring smooth order execution, and representing

ZGA as the brand face

to generate repeat and referral business.

Key Responsibilities

Customer Relationship & Client Handling

Act as the

single point of contact

for photographers, studios, and walk-in clients. Understand client requirements related to

album types, paper, lamination, sizes, finishes, and timelines

. Maintain strong long-term relationships to ensure

repeat business and referrals

. Handle customer queries, feedback, and escalations professionally.

Order Coordination & Follow-ups

Coordinate with

design, production, printing, and dispatch teams

to ensure timely delivery. Track orders from confirmation to final dispatch. Ensure proper documentation, approvals, and order confirmations. Follow up with clients on pending approvals and payments.

Brand Representation & Business Support

Be the

face of ZGA

when interacting with clients, vendors, and partners. Promote ZGA's album quality, finishing standards, and unique offerings. Support

business growth through referrals, references, and relationship building

. Assist sales/business development teams when required.

CRM & Reporting

Maintain accurate client data, order details, and follow-ups in CRM records. Prepare basic reports on client activity, repeat orders, and feedback. Coordinate with accounts team for billing and payment follow-ups.

Required Skills & Qualifications

Strong

communication and interpersonal skills

. Good knowledge of

album printing / photography industry

(preferred). Ability to handle multiple clients and orders simultaneously. Problem-solving mindset with customer-first attitude. Basic computer knowledge (Excel, WhatsApp, Email, CRM tools).

Preferred Traits

Presentable, confident, and professional in client interactions. Relationship-oriented with a passion for branding and service. Willingness to learn printing processes and product details. Ability to represent ZGA positively in the market.
Job Types: Full-time, Permanent

Pay: ₹28,000.00 - ₹30,000.00 per month

Benefits:

Cell phone reimbursement Paid sick time Paid time off
Work Location: In person