Job Description

Key Responsibilities

Develop and maintain strong relationships with clients to ensure high levels of satisfaction and loyalty. Serve as the primary point of contact for client inquiries, feedback, and concerns before and after treatments. Manage end-to-end client journey, including onboarding, follow-ups, reminders, and post-procedure care communication. Coordinate with doctors, therapists, front desk, and operations teams to ensure seamless service delivery. Handle customer complaints professionally and ensure timely resolution while maintaining service quality. Design and implement customer retention strategies, loyalty programs, and referral initiatives. Monitor client satisfaction levels and proactively identify opportunities to improve service experience. Support sales and marketing teams by upselling/cross-selling relevant aesthetic services ethically and professionally. Prepare regular reports on customer feedback, retention rates, and service improvement insights.

Required Skills & Qualifications

4-5 years of experience in customer relationship management, preferably in healthcare, wellness, luxury, or aesthetic clinics. Strong interpersonal and communication skills with a patient-centric approach. Excellent problem-solving and conflict-resolution abilities. Ability to manage multiple client interactions in a fast-paced environment. Familiarity with CRM tools and customer data management systems. Basic understanding of aesthetic treatments and services is an added advantage. Strong organizational and follow-up skills.
Job Type: Full-time

Pay: ?20,775.91 - ?39,254.25 per month

Work Location: In person