Job Description

Position:

Customer Relationship Manager

Location:

Chennai

Experience:

0-2 years

About the Role:

One of our client in Chennai is seeking a Customer Relationship Manager to a multi-specialty Hospital to enhance patient engagement and strengthen long-term relationships with both individual and corporate clients. The ideal candidate will be responsible for improving the overall patient experience and supporting the hospital's service excellence initiatives.

Roles & Responsibilities:

As a Customer Relationship Manager, you will:

Build and maintain strong relationships with patients, attendants, corporate partners, and other key stakeholders. Act as the primary point of contact for patient queries, feedback, and service-related concerns. Coordinate with departments to ensure timely and seamless patient care. Follow up on patient leads, inquiries, and appointments to ensure high service satisfaction. Facilitate onboarding for new corporate clients, including explaining services and assisting in documentation. Work alongside the marketing and business development teams to support service promotions and patient retention initiatives. Prepare and maintain client interaction reports and ensure timely resolution of issues. Conduct regular visits or follow-ups with corporate clients to understand needs and ensure service alignment.

Preferred Candidate Profile:

Experience in client servicing and customer relationship roles, preferably in the healthcare or service industry. Strong communication, interpersonal, and problem-solving skills. Proactive, empathetic, and patient-focused mindset.

Qualifications & Eligibility:

Master's degree in Hospital Management, Business Administration, Marketing, or related field. Freshers with strong communication skills and a passion for patient care are also encouraged to apply.

Salary Package:

2.16- 2.4 LPA with performance based incentives and bonuses.

Job Type: Full-time

Pay: ?216,000.00 - ?240,000.00 per year

Ability to commute/relocate:

Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Are you currently working? What is your Current CTC?
Work Location: In person