Job Description

We are Hiring Customer Relationship Manager for KVR TATA - PERINTHLAMANNA, MALAPPURAM

The Customer Relationship Manager ensures a smooth and positive customer journey from vehicle booking to final delivery. This role combines customer engagement, delivery scheduling, and coordination with internal teams to ensure timely, accurate, and memorable handovers. The position is key in driving customer satisfaction, loyalty, and brand image.

Key Responsibilities

Customer Experience

Welcome and assist customers at the showroom and during vehicle delivery. Understand customer needs and provide guidance on sales, finance, and aftersales processes. Handle customer queries, feedback, and concerns with professionalism. Conduct post-delivery follow-ups to ensure satisfaction.

Delivery Coordination

Plan and schedule vehicle deliveries in coordination with the sales and service team. Ensure all pre-delivery inspections, registration, insurance, and accessories fitments are completed on time. Prepare and verify all delivery-related documentation. Organize vehicle handover events to create a memorable delivery experience.

Skills & Competencies

Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Customer-focused mindset with problem-solving capability. Basic knowledge of automotive sales and delivery processes. Proficiency in MS Office

Experience:

1-3 years (Automotive preferred)

Job Types: Full-time, Walk-In

Pay: ?20,000.00 - ?23,000.00 per month

Benefits:

Cell phone reimbursement
Experience:

Relevant: 4 years (Required)
Work Location: In person