Job Description

Position: Customer Relationship Executive (CRE)

Location:

Bandra (West), Mumbai

Experience:

3-5 years in customer service, healthcare, hospitality, or wellness industry

Salary:

Competitive and based on experience

Joining:

Immediate Joiner Preferred

Role Overview:

We are looking for a dynamic and compassionate

Customer Relationship Manager

to serve as the key liaison between our patients and the clinic. The CRM will ensure a smooth, welcoming experience for every client, while also supporting business growth through proactive communication, relationship management, and service excellence.

Key Responsibilities:

Client Interaction & Relationship Building:

Act as the first point of contact for patients post-consultation, ensuring satisfaction and personalized follow-up.

Follow-ups & Feedback:

Conduct regular follow-up calls/messages with patients for feedback, appointment reminders, and service satisfaction.

Treatment Package Conversions & Renewals:

Explain treatment packages, handle objections, and encourage renewals based on progress and clinical advice.

Sell Wellness Packages:

Proactively identify potential clients and promote tailored wellness packages that align with their health goals and concerns.

Lead Management:

Respond to new enquiries (calls, walk-ins, website leads), maintain CRM records, and convert leads into consultations.

Support Sales & Marketing:

Coordinate with the front desk, physiotherapists, and doctors to promote services, offers, and events to clients.

Database & Record Maintenance:

Maintain accurate, up-to-date records of patient interactions, preferences, and service history using clinic software.

Customer Service Resolution:

Handle queries, complaints, and minor issues with empathy and professionalism, ensuring a seamless experience.

Requirements:

Bachelor's degree in any discipline (Healthcare or Hospitality background preferred) 3-5 years of experience in a similar customer-facing role Excellent communication in

English, Hindi (Marathi is a plus)

Friendly, confident, and service-oriented personality Strong organizational and follow-up skills Must have basic knowledge of CRM software and tools (training will be provided)
Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?40,000.00 per month

Schedule:

Day shift Fixed shift
Work Location: In person