Job Description

We are looking for a proactive and customer-focused

CRM Executive

for our Ethnic Wear fashion brand. The candidate will be responsible for managing customer relationships, handling inquiries and orders, coordinating with sales and production teams, and ensuring a smooth customer experience from inquiry to delivery.

Key Responsibilities (CRM - Ethnic Wear)

Customer Relationship Management

Handle customer inquiries via calls, WhatsApp, email, and social media Build and maintain strong relationships with retail and online customers Resolve customer complaints and ensure timely solutions

Order Management & Follow-ups

Coordinate customer orders from booking to dispatch Share order status, delivery timelines, and payment follow-ups with customers Maintain accurate customer and order records

Sales & Support Coordination

Support the sales team with customer data and follow-ups Coordinate with merchandising, production, and dispatch teams Assist in repeat sales, upselling, and customer retention

CRM Data & Reporting

Maintain CRM software for customer database Track customer interactions, feedback, and purchase history Prepare daily/weekly CRM and sales reports

Brand & Customer Experience

Ensure a professional and pleasant brand experience Collect customer feedback on product quality, fitting, delivery, and service Share market feedback with management and design teams
Required Skills & Qualifications

Experience:

2-4 years

in CRM / customer support (fashion or retail preferred) Excellent follow-up and coordination skills (mandatory) Proficiency in

MS Excel, WhatsApp Business, Email & basic CRM tools

Strong communication skills in

English

Ability to multitask and work under deadlines
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person