Customer Relationship Manager

Year    PB, IN, India

Job Description

Job Overview:



The Customer Relationship Manager (CRM) is responsible for fostering long-term relationships with customers to enhance their overall experience and ensure high levels of satisfaction. This role involves managing customer interactions, addressing their needs, resolving issues, and developing strategies to improve customer retention. The CRM will collaborate closely with sales, marketing, and customer support teams to deliver personalized service and drive customer loyalty.

Key Responsibilities:



Customer Relationship Management:

Build and maintain strong, long-term relationships with existing and potential customers by understanding their needs, addressing concerns, and ensuring satisfaction.

Customer Retention Strategies:


Develop and implement customer retention programs, including loyalty initiatives, feedback surveys, and engagement campaigns, to improve customer lifetime value.

Location: Chandigarh

Working Hours: 9:30 AM to 7:00 PM

Weekly Off: Rotational

Preferred Candidate: Female candidates preferred

Job Type: Full-time

Pay: ?25,000.00 - ?30,000.00 per month

Schedule:

Day shift Morning shift
Supplemental Pay:

Performance bonus
Language:

English (Preferred)
Work Location: In person

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Job Detail

  • Job Id
    JD3834724
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    PB, IN, India
  • Education
    Not mentioned
  • Experience
    Year