Job Description

Job Summary:

The

Customer Relationship Manager (CRM)

is responsible for developing and maintaining long-term relationships with students, parents, and corporate clients. The role focuses on ensuring a positive student experience -- from inquiry to admission and beyond -- by managing communication, resolving issues, and improving satisfaction and retention rates.

Key Responsibilities:

Lead & Inquiry Management

Handle incoming calls, walk-ins, emails, and online inquiries related to courses and admissions. Provide detailed information about programs, schedules, fees, and career outcomes. Follow up with potential leads to ensure timely conversion into admissions. Maintain and update lead data accurately in the CRM system.

Relationship Building

Build and maintain strong relationships with enrolled students and parents. Ensure consistent and professional communication throughout the student journey. Conduct regular check-ins with students to ensure satisfaction and engagement. Encourage referrals and word-of-mouth marketing through excellent relationship management.

CRM System & Database Management

Manage the CRM platform to track leads, interactions, and student feedback. Update student details, communication logs, and admission status regularly. Generate and share reports on leads, conversions, and retention rates.

Reporting & Coordination

Coordinate with academic counselors, marketing, and admission teams to ensure smooth communication. Prepare daily/weekly/monthly reports on student interactions and follow-ups. Provide insights from student data to improve the overall admission process and service quality.

Customer Experience & Retention

Conduct feedback sessions to measure satisfaction levels and identify improvement areas. Handle complaints and grievances efficiently, ensuring quick resolution. Support retention activities and re-engagement of inactive or dropout students.

Collaboration & Growth

Work with the marketing team to execute student engagement campaigns. Suggest ideas to improve communication, onboarding, and after-admission support. Participate in events, seminars, or orientation programs to represent the institute.

Required Skills & Qualifications:

Bachelor's Any degree, PG, DIPLOMA 0-2 years of experience in customer relationship, counseling, or CRM roles (education sector preferred). Strong verbal and written communication skills. Excellent coordination, interpersonal, and problem-solving abilities. Positive attitude, patience, and a student-first approach.

Preferred Skills:

Experience in student counseling, admissions, or educational sales. Knowledge of digital communication tools (email, WhatsApp, or social CRM platforms).
Job Types: Full-time, Permanent, Fresher

Pay: ?10,000.00 - ?25,000.00 per month

Work Location: In person