Job Description

Role Overview

The

Customer Relationship Manager (CRM)

will be responsible for managing relationships with customers in the

air conditioning and refrigeration segment

, including commercial clients, contractors, and service partners. The role involves ensuring customer satisfaction, overseeing after-sales support, driving repeat business, and promoting long-term partnerships.

Key ResponsibilitiesCustomer Engagement & Retention

Act as the single point of contact for all

HVAC & refrigeration clients

(commercial, industrial, and retail). Address service-related issues such as

equipment downtime, spare parts availability, warranty claims, and maintenance contracts

. Conduct

regular site visits

to major clients to assess satisfaction levels and understand requirements. Build long-term relationships that encourage repeat orders and AMC (Annual Maintenance Contract) renewals.

Sales & Business Development

Identify

cross-selling and upselling opportunities

(e.g., shifting customers from room ACs to VRF/ductable systems, promoting AMCs, energy-efficient upgrades). Support the sales team in pitching products and solutions to

builders, institutions, and industries

. Maintain awareness of competitor offerings and update management on market trends in

AC & refrigeration systems

.

After-Sales Support & Coordination

Ensure smooth coordination between customers, service engineers, and spare parts teams. Track and monitor

installation, commissioning, and servicing schedules

. Follow up on

preventive maintenance and breakdown services

to minimize customer downtime. Resolve customer escalations quickly to maintain trust.

Account & Performance Management

Maintain an updated database of clients, installations, and AMC contracts. Track

sales vs. service revenue

from each customer account. Prepare

monthly reports on customer satisfaction, service performance, and payment collections

. Ensure timely

invoicing and outstanding payment recovery

.
Job Type: Full-time

Pay: ?10,000.00 - ?20,000.00 per month

Language:

English (Required)
Work Location: In person