Job Description

Job Title:

Customer Relationship Manager - Customer Relations Team

Department:

Customer Support

Job Type:

Full-Time

Experience:

0-3 Years

Location:

Scheme 78, Indore

Age Criteria:

22 - 30 Years

Job Overview:

We are looking for energetic and customer-focused professionals to join our Customer Relations Team. As a Voice Agent, you will be responsible for resolving customer queries and ensuring a high standard of service delivery through effective communication and problem-solving.

Key Responsibilities:

Handle customer queries and concerns while maintaining quality standards over voice calls Record transactions, update systems, and follow up with internal teams as needed Understand and communicate multiple processes and services effectively Follow scripts and product reference materials to influence customer decisions Document clear summaries for unresolved queries and escalate as needed Handle irate customers with empathy and professionalism Achieve targets while maintaining service quality and compliance Operate telecom systems and applications efficiently Participate in continuous improvement initiatives

Candidate Requirements:

Education:

Any Graduate (Full-Time or Part-Time)

Experience:

0-3 years in domestic or international BPO preferred Strong interpersonal and problem-solving skills Excellent verbal and written communication Comfortable with computers and relevant technical tools
Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Language:

English (Required)
Work Location: In person