Job Description

Roles & Responsibilities:-

Position Overview:

The Customer Relationship Manager (CRM) is responsible for managing and improving customer relationships to ensure customer satisfaction, retention, and loyalty. This role involves handling customer queries, resolving complaints, analyzing customer feedback, and ensuring a seamless experience throughout the sales and service lifecycle.

Key Responsibilities:

1.Customer Relationship Management:

2.Sales Support:

3.Customer Engagement:

4.Complaint Resolution:

5.Feedback Analysis:

6.Retention and Loyalty Programs:

7.Market Insights:

8.Data Management:

Key Skills:

Excellent communication and interpersonal skills. Problem-solving and conflict resolution abilities. Proficiency in CRM tools and software. Strong analytical skills and attention to detail. Ability to work collaboratively across teams.

Key Performance Indicators (KPIs):

Customer satisfaction score (CSAT). Net Promoter Score (NPS). Complaint resolution time. Customer retention rate. Sales conversion and upselling rates.
Job Types: Full-time, Permanent

Pay: ?35,372.73 - ?40,089.38 per month

Benefits:

Cell phone reimbursement Provident Fund
Experience:

total work: 1 year (Preferred) Customer service: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person