Job Description

Job Title:

Customer Relationship Manager (CRM) - Customer Support (Voice Process)

Location:

Vashi, Mumbai

Job Type:

Full-Time

:

Handle

100% inbound voice calls

from customers in a professional and courteous manner. Address customer queries, concerns, and service-related requests efficiently. Provide accurate information regarding insurance services and policies as per guidelines. Ensure

high levels of customer satisfaction

by delivering quality support on every call. Maintain proper documentation and update customer details in the system. Communicate clearly and confidently in

Hindi and English

. Follow company processes, compliance standards, and call quality parameters. Work collaboratively with team members and supervisors to achieve service goals. Manage call volumes effectively while maintaining service quality standards. Demonstrate a customer-first attitude with a willingness to learn and grow in the role.

Eligibility Criteria:

Any Graduate (Mandatory) Hindi & English communication skills required Freshers and experienced candidates welcome Insurance or BPO experience is an added advantage

Salary Package:

Freshers: Up to

?2.5 LPA

Experienced: Up to

?4.0 LPA

Work Schedule:

5 Days Working 2 Rotational Week Offs

Interview Mode:

Walk-in Interview

Only

Mumbai-based candidates

should apply

Apply via Indeed or walk in directly for the interview

Immediate joiners preferred contact no :7569780715

If you want, I can also:

Add

walk-in venue & interview dates

Customize for

female/male hiring

Optimize keywords for

top Indeed ranking

Job Types: Full-time, Permanent, Fresher

Pay: ₹17,000.00 - ₹30,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Paid sick time Provident Fund
Education:

Bachelor's (Required)
Language:

English (Required)
Location:

Navi Mumbai, Maharashtra (Required)
Work Location: In person