Job Description

Job Title: Customer Relationship Manager

Company: Squegg

Working Hours:

9 hours (preferably 12 PM - 9 PM)

Working Days:

5 days a week

Annual Leaves:

[To be specified]

Date of Joining:

As soon as possible

Notice Period:

1 month

Team Size:

15 members

Reporting To:

Brand Lead

Salary:

?25,000 - ?30,000 per month

About Squegg:

Squegg

is a

smart hand therapy and grip training solution

designed to make hand strength assessment and rehabilitation

interactive, enjoyable, and data-driven

.
Our innovative technology is used by

clinicians, therapists, fitness coaches, and wellness enthusiasts

across the

US and several other countries

.

As we continue to expand our global footprint, we're looking for a

Customer Relationship Manager

who can strengthen customer engagement, drive product adoption, and support marketing initiatives that bring Squegg closer to its users.

Role Overview:

The

Customer Relationship Manager

will play a vital role in connecting with clinicians, wellness users, and partners to ensure a seamless experience from

outreach to onboarding

.
This position combines

relationship management, marketing execution, and product demonstrations

, requiring excellent communication, organisation, and follow-through.

Key Responsibilities :

1. Marketing Execution & Campaign Support

Plan and execute

targeted email campaigns, newsletters, and outreach programs

for clinicians, therapists, and end-users. Assist in

data mining and CRM management

to identify, segment, and nurture leads. Support

influencer and ambassador campaigns

, coordinating outreach and engagement. Track and report on

campaign engagement, conversion rates, and feedback

to guide improvements.

2. Customer Relationship & Product Demos

Conduct

virtual product demos and onboarding sessions

highlighting Squegg's features, benefits, and applications. Build and maintain strong relationships with both new and existing customers through

consistent, personalised communication

. Follow up post-demo to

resolve queries, encourage active usage, and gather customer insights

. Collaborate with

marketing and product teams

to enhance the customer experience.

3. Coordination & Cross-Functional Support

Maintain

accurate records of outreach, demos, and follow-ups

within the CRM system. Coordinate with internal teams to

organise digital campaigns, webinars, and training sessions

. Share

customer feedback and insights

to improve marketing strategies and product features.

Requirements :

Bachelor's degree in

Business, Marketing, Communications

, or a related field (or equivalent practical experience).

1-2 years of experience

in customer relationship management, preferably in

tech-product, medical-device, wellness, or service-oriented sectors

. Strong

communication and interpersonal skills

, with the ability to engage both end-users and professional clients (clinicians, therapists, etc.).

Customer-centric mindset

, excellent problem-solving skills, and a proactive attitude. Interest in

health, fitness, or therapy products

is an advantage; comfort with digital tools and app-based environments preferred. Ability to work

independently and collaboratively

in a fast-paced, growing brand environment.
Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Application Question(s):

Do you have prior experience in this field? Are you comfortable with the Salary that is being offered? Add your Email I'D Add your Phone No.
Education:

Bachelor's (Required)
Experience:

Customer relationship management: 1 year (Required)
Language:

English (Required)
Location:

Baner, Pune, Maharashtra (Required)
Work Location: In person