Job Description

Key Responsibilities:

? Service Operations: Manage daily service operations (Installation, Commissioning), Monitoring & analyzing customer complaint on daily basis.

? Team Leadership: Lead, motivate, and develop the service team to achieve performance goals.

? Customer Relationship Management: Build strong relationships with clients, addressing concerns and ensuring high levels of customer satisfaction.

? Process Improvement: Identify areas for improvement in service processes and implement best practices.

? Budget Management: Oversee service budgets, ensuring cost-effectiveness without compromising service quality.

? Reporting: Monitor service performance through key metrics and prepare regular reports for senior management.

? Compliance: Ensure all service activities comply with company policies, industry standards, and legal regulations.

? Stock Management: Ensure sales of Spare part and management of stock at various locations. Qualifications:

? Diploma or Bachelor's degree in Mechanical, Administration.

? Proven experience of 10-15 years in service management, preferably in Mining industry.

? Strong leadership and team management skills.

? Excellent problem-solving, communication, and interpersonal skills.

Job Type: Full-time

Pay: ?4,462.05 - ?7,950.38 per month

Schedule:

Day shift
Experience:

Mining industry: 5 years (Preferred)
Language:

English (Preferred)
Location:

Pune, Maharashtra (Preferred)
Work Location: In person