What you'll do:
Welcome and onboard new clients with warmth and structure
Keep track of every order - from sampling to dispatch
Share proactive updates with clients
Gather feedback, resolve complaint and build delight
Follow up for payments and coordinate with accounts
Maintain CRM data, reports and WhatsApp communications
Help clients reorder by staying one step ahead
What we're looking for:
2+ years in client servicing / CRM / inside sales
Fluency in English, Hindi (Marathi is a plus)
Proactive, warm, and very organized
Strong Excel + WhatsApp follow-up habits
Bonus if you have experience in B2B textiles fabrics
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Application Question(s):
Do you have excellent follow-up skills
Education:
Secondary(10th Pass) (Preferred)
Location:
Mulund West, Mumbai, Maharashtra (Preferred)
Work Location: In person
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