We are seeking a proactive and empathetic Customer Relations Manager to be the voice of our brand, ensuring exceptional customer experiences and fostering long-term loyalty by managing all aspects of customer interaction, feedback, and support.
Key Responsibilities:
Customer Engagement:
Serve as the primary contact for escalated customer issues, providing timely and effective resolutions.
Strategy & Implementation:
Develop and execute strategies to improve customer satisfaction, retention, and loyalty.
Team Leadership:
Supervise, train, and motivate customer service teams to maintain high service standards.
Data & Insights:
Utilize CRM software to manage customer data, analyze feedback, and identify trends.
Cross-Functional Collaboration:
Work with Sales, Marketing, and Product teams to align customer strategies.
Process Improvement:
Review and optimize customer service protocols and procedures.
Loyalty Programs:
Assist in the development and management of customer loyalty initiatives.
Job Type: Full-time
Pay: ?25,000.00 - ?30,000.00 per month
Work Location: In person
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