A customer relation manager (CRM) ensures customers are satisfied with the company's products or services. They are responsible for creating and implementing service strategies and developing customer retention programs - to foster long-lasting relationships with your existing clientele, which would, in turn, promote word-of-mouth marketing.
They serve as the primary point of contact for customers and are responsible for handling customer inquiries, feedback, and complaints. Customer relation managers work closely with sales and marketing teams to improve the customer experience and identify areas for improvement.
'Customer relationship manager', 'client relationship manager', and 'customer success manager' are other common job titles used in India to identify customer relation managers.
Job Type: Full-time
Pay: ?18,000.00 - ?20,000.00 per month
Benefits:
Health insurance
Work Location: In person
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