Job Description

Job description

Responsible for receiving and validating inbound enquiries, allocating them to regional sales teams and updating lead status. Managing & maintaining customer databases for marketing activities. Generating enquiry customer information reports for management reference. Tasks & Activities Receiving inbound mail & telephone enquiries Call customers who have sent in mail enquiries Validating enquiries based previous records with us Enquiring & identifying the customer's need and requirement Turn down enquiries that are for non-related or only price requests Briefly explain product and application information Filtering genuineness of valid enquiries based on customer need & interest Recording enquiry details (name, location, product & application need) Segregating enquiries by brand & vertical (Projects / Retail) Allotting enquiries through WhatsApp to sales team based on region & requirement Calling the customer to check if Sales person has connected OR Get an update from the sales person on connecting with the customer Follow up with the team on lead status on a weekly basis Periodically update the lead status on the CRM excel sheet Generate & share weekly / monthly lead tracking & conversion reports Updating customer database from business cards & Daytrack reports of sales team
Fluency in English & other vernacular languages; Written & verbal communication skills; Customer service for a positive first experience; CRM software / excel proficiency; Ability to verify enquiry genuineness & relevance;

Job Types: Full-time, Permanent

Pay: ?8,810.99 - ?27,260.51 per month

Benefits:

Food provided Health insurance
Schedule:

Day shift Weekend availability
Supplemental Pay:

Commission pay Performance bonus
Language:

English (Preferred)
Work Location: In person