Job Description

Job Summary:

We are seeking a highly motivated and organized Customer Relationship Manager (CRM) to join our team. The CRM will be responsible for building and maintaining strong relationships with our customers, managing customer data, addressing complaints, and ensuring outstanding customer satisfaction. This role is key to enhancing customer retention and supporting overall business growth by providing excellent after-sales service and fostering long-term loyalty.

Key Responsibilities:

Develop and maintain strong, positive relationships with customers to drive retention and loyalty. Serve as the primary point of contact for customer inquiries, feedback, order follow-ups, complaints, and reviews. Collect, manage, and analyze customer data to improve service quality and customer satisfaction. Collaborate closely with sales, production, and logistics teams to ensure smooth order processing and delivery. Proactively identify and resolve customer issues, ensuring timely and satisfactory resolutions. Monitor customer feedback and market trends to provide insights for product and service improvements. Support sales efforts by identifying opportunities for upselling and cross-selling to existing customers. Maintain organized records of customer interactions, orders, complaints, and feedback using CRM tools or systems. Implement customer retention initiatives and loyalty programs tailored to our industry. Provide regular reports on customer status, issues, and opportunities to management.
Qualifications:

Proven experience in customer relationship management, preferably in manufacturing or B2B sectors. Strong communication and interpersonal skills with the ability to handle customer complaints diplomatically. Excellent organizational and data management skills. Ability to collaborate across departments and manage multiple tasks efficiently. Problem-solving mindset with a focus on customer satisfaction. Familiarity with CRM software and tools is desirable. Bachelor's degree in Business, Marketing, or related field is preferred.
What We Offer:

Opportunity to work in a dynamic manufacturing environment. Collaborative and supportive team culture. Competitive salary and benefits. Growth and career advancement opportunities.
Job Type: Full-time

Pay: ?12,000.00 - ?15,000.00 per month

Benefits:

Provident Fund Work from home
Work Location: Remote

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