Job Description

Develop and execute sales strategies to achieve organizational revenue goals. Identify and pursue new business opportunities and strategic partnerships. Set performance targets for the sales team and monitor achievement. Analyze market trends and competitor activities to refine sales strategies. Drive cross-selling and upselling initiatives across all business verticals.

Customer Relations Management

Lead the customer relations team to ensure consistent, high-quality customer experiences. Establish and maintain strong relationships with key clients and partners. Implement customer feedback mechanisms to enhance satisfaction and loyalty. Handle escalated client issues promptly and effectively. Monitor service standards and ensure continuous improvement.

Team Development

Recruit, train, and mentor the sales and customer relations teams. Conduct regular performance reviews and identify training needs. Foster a collaborative, target-driven, and customer-centric culture.

Reporting & Analysis

Prepare and present regular reports on sales performance and customer satisfaction metrics. Utilize CRM tools to track performance, pipeline, and client interactions. Provide insights and recommendations for business growth based on analytics.

Key Skills & Competencies:

Proven leadership in sales and customer relationship management. Strong business acumen and negotiation skills. Excellent communication, presentation, and interpersonal abilities. Data-driven decision-making and problem-solving skills. Ability to motivate and lead diverse teams toward achieving results.

Experience -

7 years in Customer Relations Leading a team is manadatory

Females Only

Work Location In Kochi

Job Type: Permanent

Pay: ?30,000.00 - ?35,000.00 per month

Work Location: In person