Job Description

Cure Wellness Centre is a holistic healthcare clinic focused on personalised, natural healing through

Homeopathy and Naturopathy

. We provide patient-centric care, combining medical expertise with compassionate support to help individuals achieve long-term wellness.

We are looking for a

Relationship Manager

who can build strong, trust-based relationships with patients and ensure a smooth, caring experience throughout their treatment journey.

Key Responsibilities

Act as the

primary point of contact

for patients (in-clinic, phone, WhatsApp). Understand patient needs and guide them through treatment plans and follow-ups. Coordinate

appointments, reminders, and rescheduling

as needed. Maintain regular communication with patients to ensure satisfaction and continuity of care. Handle patient queries, concerns, and basic information requests in a polite and professional manner. Collect feedback and testimonials to improve the patient experience. Collaborate with doctors, clinic managers, and the front desk team for seamless service. Maintain accurate patient records and update internal systems/trackers.

Qualifications & Experience

Education:

Graduate in any discipline (MBA/Healthcare background is an added advantage).

Experience:

1-3 years of experience in

customer service, sales, or relationship management

. Experience in healthcare, wellness, or hospitality will be a plus.

Language Skills:

Good command of English and Hindi.

Key Skills

Excellent

communication and interpersonal skills

. Strong

customer service orientation

with empathy and patience. Ability to build rapport and long-term relationships with patients. Good organisational and multitasking abilities. Comfortable using

WhatsApp, basic computer tools, and simple CRMs/trackers

. Problem-solving attitude and ability to handle sensitive conversations professionally.

Work Schedule

Days: [e.g., 6 days a week - Monday to Saturday] Timings: [e.g., 10:00 AM - 7:00 PM] Job Type: Full-time, On-site

Salary & Benefits

Salary: 5-6 lac per annum,

based on experience and skills. Performance-based

incentives/bonuses

. On-the-job

training and mentoring

. Opportunity to grow with a fast-evolving holistic healthcare brand. Supportive and patient-focused work environment.
Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?45,000.00 per month

Benefits:

Cell phone reimbursement Paid sick time
Ability to commute/relocate:

Shastri Nagar, Meerut, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Experience:

Customer relationship management: 3 years (Required)
Location:

Shastri Nagar, Meerut, Uttar Pradesh (Required)
Work Location: In person

Expected Start Date: 20/12/2025