Job Description

Develop and execute CRM strategy:

Create and implement strategies to increase customer engagement, loyalty, and retention, and align them with company goals.

Customer relationship management:

Build and maintain profitable relationships with key customers and oversee relationships handled by the team.

Data analysis:

Analyze customer behavior and data to identify trends, segment customers, and inform strategy updates.

Customer communication:

Act as a liaison between the company and customers, respond to inquiries, and manage communications about products and offers.

Problem-solving:

Handle customer complaints and feedback, resolving issues quickly and efficiently to ensure customer satisfaction.

Campaign management:

Plan and execute promotional and marketing campaigns to drive sales growth and customer retention.

Cross-functional collaboration:

Work closely with sales, marketing, and other teams to improve the overall customer experience.

System and process improvement:

Oversee the implementation and optimization of CRM systems and processes, including liaising with IT or external suppliers.
Key skills

Data analysis and reporting CRM software proficiency (e.g., Salesforce, HubSpot) Campaign management Customer segmentation Communication and interpersonal skills Problem-solving Strategic planning
Job Types: Full-time, Permanent, Fresher

Pay: ?20,000.00 - ?40,000.00 per month

Work Location: In person