Job Description

Job Summary:

We are seeking a dynamic and customer-focused Customer Relationship Manager (CRM) to build and maintain strong relationships with our clients. The ideal candidate will have experience in luxury retail or the jewellery industry, excellent interpersonal skills, and a passion for delivering exceptional customer service.

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Key Responsibilities:

Client Relationship Management:

Build, nurture, and maintain long-term relationships with high-value clients to ensure repeat business and brand loyalty.

Customer Experience:

Provide personalized experiences and after-sales support, ensuring high levels of satisfaction at every stage of the customer journey.

Sales Support:

Collaborate with sales staff to understand client preferences, purchase history, and special occasions to suggest products and offers.

Database Management:

Maintain and update the CRM database with accurate customer profiles, interactions, preferences, and follow-ups.

Loyalty Programs:

Manage and enhance loyalty programs, VIP client experiences, and exclusive events.

Feedback & Insights:

Collect and analyze customer feedback and market trends to improve service quality and tailor offerings.

Complaint Resolution:

Handle client complaints or concerns with sensitivity, professionalism, and urgency.

Job Type: Full-time

Pay: ?35,000.00 - ?50,000.00 per month

Benefits:

Cell phone reimbursement Leave encashment
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Language:

English (Required)
Work Location: In person