Job Description

Job Title: Customer Relationship Manager - Print & Packaging

Location: Bawana

Experience:

2-5 years (Print / Packaging / Production background preferred)

Job Summary:

We are looking for a proactive and customer-focused

Customer Relationship Manager

to manage client relationships in the print and packaging domain. The role involves coordinating between clients, design, production, and dispatch teams to ensure timely delivery, quality execution, and long-term client satisfaction.

Key Responsibilities:

Act as the

primary point of contact

for clients from enquiry to final delivery Understand client requirements related to

packaging, print materials, finishes, quantities, and timelines

Coordinate with

design, pre-press, production, and logistics teams

for smooth execution Prepare and share

quotations, timelines, samples, and job updates

Ensure adherence to

quality standards, brand guidelines, and print specifications

Handle

client feedback, revisions, and post-delivery concerns

efficiently Build long-term relationships to encourage

repeat business and upselling

Maintain accurate

job sheets, client records, and order status reports

Follow up on

payments, approvals, and pending deliverables

Stay updated on

new printing techniques, materials, and packaging trends

Required Skills & Qualifications:

Bachelor's degree in

Business, Marketing, Printing Technology, or related field

Strong understanding of

print processes, packaging materials, and finishing techniques

Excellent

communication and client-handling skills

Ability to manage

multiple projects and tight deadlines

Proficiency in

MS Office / CRM tools

Strong problem-solving and coordination skills Attention to detail and quality orientation
Preferred Skills:

Experience in

offset, digital printing, corrugation, labels, or rigid/flexible packaging

Knowledge of

costing, estimation, and production workflows

Existing

client network

in FMCG, retail, or corporate sectors (a plus)
What We Offer:

Opportunity to work with

diverse brands and creative packaging projects

Growth-oriented work environment Competitive salary and performance incentives
Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person