Job Description

We are seeking an experienced and customer-centric

Customer Relations Manager (CRM) to lead and enhance our client experience strategy. The ideal candidate will build and nurture long-term relationships with high-value customers, ensure seamless service delivery, and drive customer loyalty and retention across all touch points.

Key Responsibilities

Develop and implement customer relationship strategies to strengthen brand loyalty. Act as the primary point of contact for premium customers, ensuring prompt and effective resolution of queries or issues. Manage customer databases (CRM systems) to track preferences, buying patterns, and feedback. Coordinate with sales, operations, and marketing teams to deliver exceptional client experiences. Create and monitor customer satisfaction metrics, reporting insights to senior management. Organize exclusive customer events, experiences, and engagement programs. Proactively identify opportunities for upselling/cross-selling premium products.

Lead and mentor the customer service team to uphold brand standards.

Qualifications & Experience

Graduate or Postgraduate in Business Administration, Marketing, or related field. Minimum 10 years of relevant experience within luxury retail, premium furniture, interiors, or lifestyle products, preferably within the premium furniture industry. Proven track record of building and managing relationships with high-value clientele. Strong leadership, communication, and problem-solving skills. Proficiency in CRM software and customer data analysis.

What We Offer

Opportunity to work with a premium lifestyle and luxury retail brand. Dynamic and collaborative work environment. Competitive compensation and performance-based incentives.
Job Type: Full-time

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person