Client Engagement & Satisfaction:
Build and maintain long-term relationships with clients to ensure repeat business and loyalty.
Act as the main point of contact for client inquiries, concerns, and feedback.
Conduct regular check-ins, reviews, and satisfaction surveys.
2. Account Management:
Understand client business needs, objectives, and challenges.
Coordinate with internal departments to ensure timely and accurate delivery of services.
Prepare and share regular performance reports and campaign updates with clients.
3. Issue Resolution:
Handle client complaints or service issues professionally and promptly.
Follow up on concerns and ensure client satisfaction through effective problem resolution.
4. Upselling & Retention:
Identify opportunities to upsell or cross-sell services.
Collaborate with sales and strategy teams to propose relevant solutions that add value.
5. Database & CRM Tool Management:
Maintain up-to-date client records in the company's CRM system.
Track communication history, feedback, and engagement metrics.
6. Collaboration & Communication:
Liaise between the client and internal teams (creative, strategy, production) to align project goals.
Participate in campaign brainstorming and client strategy discussions.
7. Feedback & Insights:
Collect and analyze client feedback to help improve service offerings.
Monitor industry trends and share insights with clients to keep them ahead of the curve.
Job Type: Full-time
Pay: ?25,000.00 - ?28,000.00 per month
Benefits:
Leave encashment
Provident Fund
Work Location: In person
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