Job Description

Job Title: Customer Relationship Manager (CRM)

Industry: Multi-Designer Fashion Store

Location: Raj Bhawan road, Civil Lines Raipur CG 492001

Reports To: Director

Job Summary:

Role Overview:

The Customer Relationship Manager (CRM) will be responsible for maintaining strong relationships with clients, ensuring customer satisfaction, managing client data, and supporting store operations. The role requires an individual with excellent communication skills, fashion sense, and the ability to handle multiple tasks efficiently in a fast-paced retail environment.

Key Responsibilities:

Build and maintain strong, long-term relationships with customers. Provide personalized styling and fashion assistance to clients. Handle customer queries, feedback, and complaints with professionalism. Maintain and update client databases (CRM software or Excel). Coordinate with sales and design teams to ensure smooth client experience. Support event planning, designer visits, and client engagement activities. Follow up with customers for appointments, trials, deliveries, and post-sale service. Ensure high standards of in-store presentation and client service. Manage multiple client requests and priorities simultaneously. Assist in achieving monthly and quarterly sales & client retention targets. Generate reports and insights on client preferences and buying patterns.

Key Skills & Qualities:

Excellent communication & interpersonal skills Strong sense of fashion & styling Client servicing & retention mindset Experience in luxury or designer retail preferred Organized, proactive, and detail-oriented Familiar with CRM tools Professional grooming and presentation Strong sense of responsibility and ownership. Positive attitude and team spirit. Attention to detail and client preferences. Punctuality and reliability.

Qualifications:

Female candidates preferred. Graduate in any field (Fashion or Retail Management preferred). Minimum 1-2 years of experience in fashion retail / luxury client servicing. Excellent communication and interpersonal skills. Good knowledge and understanding of fashion brands, fabrics, and trends. Confident, well-groomed, and customer-oriented personality. Proficiency in MS Office (Excel, Word) and CRM tools. Ability to multitask and handle pressure with grace and professionalism.
Job Types: Full-time, Permanent

Pay: ₹180,000.00 - ₹360,000.00 per year

Benefits:

Cell phone reimbursement * Paid time off