Job Description

We are looking for an experienced and customer-focused

Customer Relationship Manager (CRM)

to strengthen relationships with our clients and drive customer engagement and retention. The ideal candidate will be responsible for analyzing customer interactions, optimizing the CRM system, and implementing strategies to enhance the overall customer experience.

Key Responsibilities Customer Engagement & Retention

Develop and execute

customer relationship strategies

to improve satisfaction and loyalty. Maintain

strong relationships

with customers, addressing inquiries and resolving issues efficiently. Implement

customer feedback programs

to gather insights and enhance services.

CRM System & Data Management

Manage and optimize the

CRM platform

(Salesforce, HubSpot, Zoho, etc.) to ensure data accuracy and efficiency. Monitor and analyze

customer data and behavior

to identify trends and opportunities for growth. Ensure

customer segmentation

is effectively applied for personalized marketing and engagement.

Collaboration & Strategy Implementation

Work closely with

sales, marketing, and customer support

teams to align strategies and enhance the customer journey. Develop

targeted marketing campaigns

based on customer insights. Assist in the

automation of customer workflows and communication

to improve efficiency.

Performance Tracking & Reporting

Define and track

KPIs

such as customer retention rates, engagement metrics, and satisfaction scores. Generate reports on

customer interactions and CRM performance

for management. Provide

recommendations for process improvements

based on data-driven insights.

Qualifications & Skills

Bachelor's degree

in Business Administration, Marketing, Communications, or a related field.

Proven experience

in customer relationship management, customer success, or account management. Hands-on experience with

CRM software

(Salesforce, HubSpot, Microsoft Dynamics, Zoho, etc.). Strong

analytical skills

with the ability to interpret customer data. Excellent

communication and interpersonal skills

to foster strong relationships. Ability to work cross-functionally with sales, marketing, and support teams. Knowledge of

customer retention strategies and best practices

. Familiarity with

email marketing, automation tools, and data privacy regulations

(GDPR, CCPA) is a plus.
Job Type: Full-time

Pay: ?30,000.00 - ?50,000.00 per month

Benefits:

Health insurance
Language:

English (Preferred)
Work Location: In person