Job Description

Job Summary:

We are looking for a creative and detail-oriented

Customer Relationship Manager (CRM)

to join our team in Kolkata who builds and maintains strong, long-term and beneficial relationships with an organization's customers. The ideal candidate will have experience in industry, excellent communication skills, and the ability to understand customer needs while ensuring smooth execution of orders and services.

About us:

Shree Ji Steel Private Limited is the leading player and quickest growing manufacturer, trader and exporter firm in the iron and steel industry. We're on a mission to revolutionize the market with our innovative solutions. Join us to be a part of a dynamic team that values creativity, strategic thinking, and data-driven results and looking for a creative and data-driven Executive Assistant to join our team and help us grow our brand's presence.

Key Responsibilities:

Build and maintain strong, long-lasting customer relationships with global and domestic clients. Understand client requirements and coordinate with internal teams (sales, logistics, production, documentation) to ensure timely delivery and service. Handle customer inquiries, resolve complaints, and provide solutions to ensure customer satisfaction. Assist in negotiations and support the sales team to achieve customer retention and revenue growth. Keep track of export documentation, shipment schedules, and after-sales support. Identify opportunities for account growth and cross-selling within existing client portfolios. Maintain regular communication with clients through calls, emails, and meetings. Prepare and present customer status reports, market feedback, and competitor analysis to management.

Requirements:

Bachelor's degree in Business Administration, International Trade, Marketing, or related field. Minimum

3 years of proven experience

as a Customer Relationship Manager/Executive in industry. Strong knowledge of export procedures, documentation, and logistics. Excellent communication, negotiation, and interpersonal skills. Ability to handle client escalations and resolve issues with a solution-driven approach. Proficiency in MS Office, CRM software, and basic reporting tools. Strong organizational skills with attention to detail. Ability to work independently as well as collaboratively with cross-functional teams.

What We Offer:

Competitive salary and benefits package. Opportunities for professional growth and skill development. A collaborative and creative work environment.
PF,ESI etc.

To Apply:

Please send your resume and portfolio/showreel to hr@shreejisteelcorp.com.

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹17,000.00 per month

Benefits:

Provident Fund
Education:

Bachelor's (Required)
Experience:

total CRM: 3 years (Required)
Work Location: In person