Job Description

Improve customer lifetime value (CLV).

Develop and manage loyalty/reward programs.

Customer Satisfaction

Achieve customer satisfaction scores (CSAT) of X% or higher.

Reduce customer complaints and resolve them within set timelines.

Regularly conduct and analyze customer feedback/surveys.

Lead Management & Conversion

Improve lead conversion rate from X% to Y%.

Track and follow up on leads within a specific response time.

Optimize the customer journey to reduce drop-offs.

CRM System Utilization

Ensure 100% adoption of the CRM system across teams.

Maintain clean and up-to-date customer data.

Generate CRM reports for performance insights.

Cross-Selling & Upselling

Increase revenue from existing customers through cross-selling.

Track upsell conversions and related KPIs.

Collaborate with sales teams to target high-potential clients.

Customer Communication

Implement personalized communication strategies.

Reduce response time to customer queries.

Manage omni-channel customer interaction (email, phone, chat, social).

Customer Segmentation & Analysis

Segment customers for targeted marketing and service strategies.

Analyze behavior and purchase history for trends.

Use insights to enhance product/service offerings.

CRM Training & Support

Conduct periodic training for CRM users.

Provide CRM support and address user issues promptly.

Maintain documentation and SOPs related to CRM processes.

Job Types: Full-time, Fresher

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Health insurance
Language:

English (Preferred)
Work Location: In person

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