Lead customer engagement on WhatsApp by converting inquiries into bookings, managing schedules, and maintaining brand reputation through high-touch relationship management.
Key Responsibilities
Close Sales:
Promptly answer WhatsApp inquiries and convert leads into confirmed bookings.
Manage Calendar:
Maintain an accurate booking schedule to ensure zero overlaps.
Review Management:
Proactively collect customer feedback and 5-star reviews.
Conflict Resolution:
Resolve miscommunications and flip negative reviews into positive experiences.
Retention:
Build long-term rapport with clients to drive repeat business.
Required Skills
Persuasive Communication:
Ability to close sales via text with a friendly, professional tone.
High EQ:
Strong soft skills for handling sensitive customer issues and complaints.
Service-Oriented:
A "customer-first" attitude with a focus on quick response times.
Organized:
Highly disciplined in managing high-volume chats and digital calendars.
CRM Tech:
Experience with WhatsApp Business and CRM tools (e.g., HubSpot or Zoho).
Experience
years in Customer Service, Sales, or CRM roles.
Proven track record in messaging-based sales and reputation management.
Tamil and English fluency is must.
Hindi
and other languages will be an added advantage for your profile
Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Cell phone reimbursement
Work Location: In person
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