Job Description

LINK - K Insurance TPA Pvt Ltd

Position Overview

We are seeking a proactive and experienced

CRM cum Insurance Liaison

to manage client relationships, coordinate with insurers and corporate partners, and ensure smooth delivery of healthcare and insurance-related services. The ideal candidate will have strong communication skills, hands-on experience in TPA/Health Insurance operations, and the ability to handle end-to-end coordination for empanelment, claims, pre-policy check-ups, and customer service.

Responsibilities Client Relationship Management (CRM)

Act as the primary point of contact for clients, insurers, and TPAs. Maintain excellent client relationships to ensure service satisfaction and retention. Handle customer queries, escalations, and feedback with prompt resolution. Manage and update client databases, service records, and CRM tools. Conduct regular follow-ups with corporate clients for service updates and approvals.

Insurance & Hospital Coordination

Coordinate with insurance companies and hospital for empanelment, onboarding, and service agreements. Process requests for pre-policy medical check-ups, cashless approvals, reimbursements, and claim-related documentation. Liaise with underwriting teams for medical requirements and report submissions. Ensure compliance with TPA guidelines, service level agreements (SLAs), and audit requirements. Support the billing team in timely submission and follow-up of claims/payments.

Work Location : Coimbatore

Year Of experience : 3 to 5

Industry : ( Any TPA or Health Insurance )

Interested candidate can share your updated resume to hr.vasanth@linkktpa.com

or share your profile to whatsapp - 8428417047

Shine in your career with our fast-growing company

Job Type: Full-time

Pay: ₹33,000.00 - ₹40,000.00 per month

Work Location: In person