Job Description

Qualifications & SkillsEducation

Bachelor's degree in Marketing, Business, Luxury Management, or related fields.

Experience

1-5 years in CRM, preferably in

luxury retail, or high-value consumer categories

. Experience managing HNI customer journeys is a strong advantage.

Technical Skills

Proficiency in CRM platforms (Salesforce, HubSpot, Zoho, Braze, MoEngage). Strong understanding of segmentation, automation, customer lifecycle strategy. Good Excel/Google Sheets and analytics skills (SQL is a plus).

Soft Skills

Strong interpersonal and communication skills--especially for luxury clientele. High level of discretion and professionalism when handling HNI/VVIP customer data. Storytelling ability to craft luxury-led communication. Detail-oriented with a strong sense of brand aesthetics and premium positioning.
Job Types: Full-time, Permanent, Fresher

Benefits:

Provident Fund
Work Location: In person