is a leading supplier of premium dry fruits, spices, and grocery provisions. We proudly serve a diverse clientele, including retailers, wholesalers, and food service businesses. Our commitment to quality, reliability, and customer satisfaction has made us a trusted name in the industry.
Job Overview:
We are seeking a dynamic and results-driven
Customer Relationship Manager (CRM)
to oversee and grow our customer base. The ideal candidate will have a strong understanding of B2B sales, excellent interpersonal skills, and a proven track record in building long-term client relationships. This role will play a key part in expanding our market presence and ensuring high levels of customer retention and satisfaction.
Key Responsibilities:
l Develop and implement customer relationship strategies to increase sales and market share.
l Maintain regular communication with key accounts and prospective clients to understand their needs and offer suitable product solutions.
l Identify new business opportunities and build relationships with potential customers across various channels (retail, wholesale, HORECA).
l Manage the sales pipeline, track leads, and follow up diligently to convert prospects into long-term clients
l Resolve customer queries and complaints promptly, ensuring a high level of customer satisfaction.
l Coordinate with internal teams (logistics, accounts, warehouse) to ensure timely and accurate order fulfillment.
l Analyze customer feedback and market trends to improve service offerings and customer experience.
l Prepare and present reports on customer interactions, sales performance, and market insights.
Required Qualifications and Skills:
l Bachelor's degree in Business Administration, Marketing, or related field.
l 3+ years of experience in customer relationship management or sales, preferably in the FMCG, grocery, or food supply industry.
l Strong communication, negotiation, and interpersonal skills.
l Proficiency in CRM software, MS Office, and sales tracking tools.
l Proven ability to achieve targets and manage customer accounts effectively.
l Excellent problem-solving and conflict-resolution skills
l Fluency in English and regional languages (as applicable).
l Ability to travel locally to meet clients and visit sales points.
What We Offer:
l Competitive salary and performance-based incentives
l Opportunity to work with a reputed and growing business
l Professional growth and development opportunities
l Supportive team environment
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Cell phone reimbursement
Language:
English (Preferred)
Work Location: In person
Expected Start Date: 01/09/2025
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