Job Description

Job Title:

Customer Relationship Manager (CRM)

Location:

Chennai

Position Type:

Full-Time

Position Overview:

We are looking for a dynamic and results-driven

Customer Relationship Manager (CRM)

with 2-3 years of experience, preferably within the

construction industry

. The ideal candidate should have a solid understanding of CRM processes, customer retention strategies, and relationship management. Experience in the construction sector is a strong plus, or with a background in

sales and marketing also ok

. The CRM will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring a high level of customer satisfaction throughout the project lifecycle.

Key Responsibilities:

Client Relationship Management:

Develop and maintain strong relationships with existing and potential clients, including contractors, developers, architects, and other stakeholders within the construction industry.

Serve as the primary point of contact for all client inquiries, addressing concerns and ensuring a positive experience throughout the project lifecycle.

Regularly communicate with clients to understand their needs, gather feedback, and identify opportunities for improving services.

Customer Retention & Satisfaction:

Monitor customer satisfaction levels and proactively address any issues or concerns that may arise.

Implement customer retention strategies to ensure repeat business and long-term relationships.

Conduct regular follow-up with clients post-project completion to ensure satisfaction and identify opportunities for future collaboration.

Sales & Lead Generation:

Assist the sales team in generating new business opportunities by identifying potential leads and converting them into long-term clients.

Actively participate in sales meetings, presentations, and proposals, showcasing the company's strengths and capabilities in the construction sector.

Contribute to the development of sales and marketing strategies aimed at expanding the client base.

Project Coordination:

Collaborate with the project management team to ensure smooth execution of projects from client briefing to completion.

Ensure that client requirements and expectations are communicated clearly to the project team, and assist in resolving any issues during the project.

Track project milestones and keep clients informed of progress, delays, or changes in schedule.

CRM System Management:

Manage and update the CRM system to track client interactions, project progress, and sales activities.

Generate and analyze reports from the CRM system to assess customer engagement, identify trends, and make data-driven decisions.

Ensure all client communications, contracts, and project details are logged accurately in the CRM system.

Marketing Support:

Collaborate with the marketing team to create promotional materials, client presentations, and digital content to enhance the company's visibility and outreach.

Provide customer insights and feedback to the marketing team to support the development of targeted campaigns.

Participate in industry events, conferences, and trade shows to network and strengthen the company's brand presence.

Team Collaboration:

Work closely with the construction, design, and sales teams to ensure that client expectations are met and exceeded.

Provide valuable input during internal meetings to improve service delivery and enhance client relationships.

Assist in developing customer service policies and procedures that align with company goals and industry standards.

Required Qualifications & Skills:

Educational Qualification:

Bachelor's degree

in Business Administration, Marketing, Sales, or a related field. A background in

Civil Engineering, Construction Management

, or a related discipline is a plus.

Experience:

2-3 years of experience in Customer Relationship Management (CRM) or a similar role.

Experience in the construction industry is highly preferred, but not mandatory.

Prior exposure to sales and marketing in the construction or real estate industry is a strong plus.

Preferred Skills:

Familiarity with CRM software and Microsoft Office Suite.

Understanding of customer satisfaction strategies and client management techniques.

Knowledge of the construction industry, including project timelines, client management, and vendor relationships, is an advantage.

Excellent communication and interpersonal skills to build and maintain relationships with clients.

Strong problem-solving abilities and conflict resolution skills.

Work Environment:

The role will involve working closely with both clients and internal teams, requiring excellent interpersonal skills.

The CRM will be expected to travel occasionally to project sites for client meetings or project updates, depending on the project scope.

Job Types: Full-time, Permanent

Pay: ?35,000.00 - ?40,000.00 per month

Work Location: In person

Speak with the employer

+91 6380141870