Customer Relationship Management (CRM)
Handle customer queries, complaints, and service requests promptly.
Provide accurate information regarding services, reports, and processes.
Follow up with customers for feedback, reports, and service closure.
Act as the first point of contact for customer concerns and escalate when required.
Maintain customer data, call logs, and follow-up details accurately.
Ensure high-quality customer interactions as per company standards.
Identify recurring customer issues and inform seniors for improvement actions.
Coordinate with internal departments (lab, operations, billing) for quick resolution.
Coordination & Support
Communicate effectively with laboratory/operations teams to ensure smooth service delivery.
Support the customer care team in day-to-day operational activities.
Assist in maintaining service quality and customer satisfaction levels.
Participate in team meetings and follow company protocols.
Qualification & Experience
Minimum Qualification: 10th / 12th / Graduate (preferred)
Experience: 1-3 years in Reception / Customer Care / CRM role
Experience in Healthcare / Diagnostic / Service industry is an advantage.
Job Type: Full-time
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: In person
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