Job Description

We are currently looking for young, dynamic, self motivated and experienced

Customer relationship manager (CRM)

for our Royal Enfield Dealership in Patel Nagar and Jakhan, Dehradun.

He/She will be responsible for building and maintaining strong customer relationships, understanding client needs, resolving concerns, ensuring customer satisfaction, identifying opportunities for upselling or cross-selling, meeting or exceeding customer service targets, tracking customer interactions, and suggesting improvements for enhanced customer experience.

Requirements:

Graduate with at least 1 year of experience in customer service, client relationship management, or a similar role (experience in automobile/2 & 4 wheeler industry preferred). Strong communication and interpersonal skills with a pleasing personality. Ability to handle customer queries and complaints effectively. Good negotiation and problem-solving skills. Proficiency in maintaining customer records and tracking interactions.
Job Types: Full-time, Permanent

Pay: Up to ₹20,000.00 per month

Benefits:

Provident Fund
Work Location: In person