to manage customer relationships across residential property portfolios. The role focuses on lead management, client follow-ups, site visit coordination, and post-sales engagement to enhance customer satisfaction and sales conversions.
Key Responsibilities
Manage leads from multiple channels (web portals, walk-ins, brokers, referrals)
Update and maintain CRM data for prospects, clients, site visits, and bookings
Assign and track leads to sales agents and ensure timely follow-ups
Coordinate site visits, client meetings, and call schedules
Track customer journey from inquiry to booking and possession
Generate daily, weekly, and monthly CRM reports for management
Support sales teams with pipeline analysis and conversion insights
Handle post-sales CRM activities including documentation follow-ups and customer queries
Maintain relationships with channel partners and brokers
Ensure data accuracy and confidentiality as per company policies
Required Skills & Qualifications
Bachelor's degree in Business Administration, Marketing, or related field
1-3 years of CRM or customer support experience (Real Estate preferred)
Experience with real estate CRMs (Salesforce, Zoho CRM, LeadSquared, Sell.Do, etc.)
Strong communication skills (Hindi & English preferred)
Proficiency in MS Excel / Google Sheets
Good coordination and follow-up skills
Location- Kandivali
Job Types: Full-time, Permanent
Pay: ₹10,619.63 - ₹50,000.00 per month
Work Location: In person
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