Job Description

As a CRM Specialist with experience in real estate, you will be responsible for developing and managing our CRM strategies to enhance customer engagement, improve sales processes, and drive overall business growth. You will work closely with our sales and marketing teams to optimize our CRM systems, analyze data, and implement strategies that foster strong client relationships and increase operational efficiency.

Key Responsibilities:

1.

CRM Strategy Development:

o Design and implement CRM strategies tailored to the real estate market to improve client acquisition, retention, and satisfaction.

o Develop and execute campaigns to engage potential and existing clients effectively.

2.

System Management:

o Oversee the administration and configuration of the CRM system, ensuring it meets the needs of the sales and marketing teams.

o Manage CRM data, ensuring accuracy, completeness, and confidentiality.

3.

Data Analysis and Reporting:

o Analyze CRM data to generate insights into client behavior, sales trends, and campaign effectiveness.

o Create regular reports and dashboards for sales and marketing teams, highlighting key metrics and performance indicators.

4.

Client Interaction:

o Develop and maintain personalized communication plans for different client segments.

o Address and resolve client queries and issues in a timely and professional manner.

5.

Process Improvement:

o Identify opportunities for process improvements within the CRM system and recommend solutions to enhance efficiency.

o Train and support team members on CRM best practices and system usage.

6.

Integration and Coordination:

o Coordinate with other departments (e.g., sales, marketing, IT) to ensure seamless integration of CRM with other business systems.

o Manage and implement CRM-related projects and initiatives.

7.

Market Trends:

o Stay updated with the latest trends and best practices in CRM and real estate to ensure the company remains competitive.

Qualifications:

Bachelor's degree in Marketing, Business Administration, Real Estate, or a related field. Proven experience in CRM management, preferably within the real estate industry. Proficiency in CRM software and related tools. Strong analytical skills with the ability to interpret data and generate actionable insights. Excellent communication and interpersonal skills. Ability to manage multiple projects and priorities in a fast-paced environment. Knowledge of real estate sales processes and client management practices.

Preferred Skills:

Certification in CRM software or related areas. Experience with real estate marketing and sales strategies. Familiarity with real estate, Redevelopment laws and regulations.

Working Conditions:

10 a.m. to 6.30 p.m.
Job Types: Full-time, Permanent

Pay: ?40,000.00 - ?50,000.00 per month

Benefits:

Cell phone reimbursement Paid sick time Paid time off
Experience:

Total: 10 years (Preferred) Customer service: 2 years (Preferred)
Language:

English, Marathi, Hindi (Preferred)
Work Location: In person