WE ARE LOOKING CRM FOR CALICUT MAVOOR, MALAPPURAM, MANJERI, KONDOTTY, NILAMBUR, EDAKKARA, PERINTHALMANNA, MANNARKKAD, ERNAKULAM EDAPPALLY
The CRM Executive is responsible for customer relationship management, lead generation, follow-ups, promotion of Samsung Black Box products, and reporting to Head Office. The role focuses on converting customer interest into sales by understanding customer needs, offering suitable buying options, and maintaining strong post-contact follow-ups.
KEY RESPONSIBILITIES
1. Customer Data Collection
Collect a minimum of 50 customer leads daily/periodically from customers who are planning to buy Black Box items.
Ensure accuracy and completeness of customer details (name, contact number, product interest, budget, buying timeline).
2. Customer Requirement Analysis
Understand customer needs, usage requirements, budget constraints, and preferred features.
Classify customers based on buying intent and urgency.
3. Customer Communication & Sales Support
Communicate with customers regarding available buying options, including:
EMI facilities
Product features and benefits
Warranty and service supporT
Explain offers clearly to help customers make informed decisions.
4. Customer Follow-up
Perform regular re-follow-ups through calls, messages, or store visits.
Maintain follow-up records and update customer status (interested, warm lead, cold lead, closed).
5. Internal Lead Collection
Collect Black Box product leads using customer data from:
Service Team
Accessories Team
Coordinate with internal teams to maximize lead conversion opportunities.
6. Digital Promotion Activities
Post promotional videos three times per week on approved social media platforms.
Post promotional posters daily on social media channels.
Ensure brand guidelines and company policies are followed.
7. Promotional Content Requirements
Promotional videos and posters must include:
EMI details
Ongoing offers
Cashback details
Product usage and user benefits
Exchange offers
Highlight value-for-money and customer benefits clearly.
8. Reporting & Documentation
Submit daily reports to Head Office, including:
Total customer data collected
Follow-up status
Conversion progress
Percentage of closing possibility for each customer lead
Maintain proper CRM records as per company standards.
9. Performance & Complianc
Achieve assigned targets for lead generation and conversions.
Maintain data confidentiality and follow Samsung CRM and compliance policies.
Support store sales campaigns and special promotions as required.
REQUIRED SKILLS & QUALIFICATION
Graduate / Diploma (preferred)
Good communication and interpersonal skills
Basic knowledge of smartphones, electronics, and Samsung product
Ability to explain EMI, offers, and finance options clearly
Basic computer and social media handling knowledge
Strong follow-up and reporting discipline
KEY PERFORMANCE INDICATORS (KPIS
Number of customer leads collected
Follow-up efficiency
Conversion ratio
Accuracy of reports
Social media posting consistency
Job Types: Full-time, Permanent, Fresher
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
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