Essential Duties and Responsibilities:
Minimum 2 years of experience.
Collecting and analyzing customer data
Using CRM systems to manage relationships
Developing new ways to meet customers' needs
Handling customer complaints
Overseeing the interactions between customers and key team members, such as Customer Service Representatives
Creating and executing retention campaigns
Developing marketing campaigns to attract new customers
Collaborating with sales, marketing, customer service and operations teams to improve the customer experience.
Need a person who can work as Marketing executive cum CRM
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