Job Description

A Customer Relationship Manager (CRM) in a real estate project is responsible for managing and enhancing client relationships throughout the customer journey, ensuring satisfaction, addressing inquiries, and supporting sales and after-sales activities. They use CRM software to track interactions, coordinate with sales and marketing teams, and implement strategies for improved customer engagement and retention.

Key responsibilities include maintaining client information in CRM, supporting real estate agents, providing timely responses to client needs and complaints, coordinating internal teams to resolve issues, and preparing reports on client feedback and sales activities. The CRM also plays a crucial role in managing documentation related to bookings, payments, agreements, and possession processes. Additionally, they work on upselling, cross-selling, and ensuring timely communication with clients post-sales.

Skills needed typically include strong communication and interpersonal abilities, problem-solving, organizational skills, knowledge of real estate processes, and proficiency in CRM software. This role also involves staying updated on market trends and contributing to the achievement of sales targets.

Job Type: Full-time

Pay: From ?30,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Provident Fund
Work Location: In person