Job Description

We are seeking a

Customer Relationship Management (CRM) Executive

to join our team.The ideal candidate will be a

female professional

responsible for managing and nurturing relationships with our clients. This role focuses on improving customer satisfaction, retention, and loyalty through effective communication and support.

Key Responsibilities

Customer Interaction:

Serve as the primary point of contact for clients, handling inquiries, addressing concerns, and providing product information.

Database Management:

Maintain and update the CRM database with accurate client information, interactions, and feedback.

Issue Resolution:

Promptly and efficiently resolve customer complaints or issues, escalating complex problems to senior management when necessary.

Feedback Collection:

Gather and analyze customer feedback to identify areas for improvement in our products and services.

Support Sales & Marketing:

Collaborate with the sales and marketing teams to support and provide insights on customer needs and preferences.

Requirements

Education:

A Bachelor's degree in Pharmacy, Life Sciences, Business, or a related field is preferred.

Experience:

Previous experience in a CRM, customer service, or a similar client-facing role, preferably within the pharmaceutical or healthcare industry.

Excellent communication and interpersonal skills

are a must. Strong problem-solving abilities and a customer-centric mindset.

Personal Attributes:

Polished and professional appearance.

Empathetic and patient with clients. Ability to work independently and as part of a team.

Salary -

Based on Experience and Interview

Probation Period

- 6 months

Timing

- 9am to 6pm (Mon-Sat)

Perks & Benefits(After Probation ends)

- PF,ESI, 1paid leave(monthly), 1 paid short leave(monthly) and sick leave and yealry office outing .

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

Cell phone reimbursement Paid sick time Paid time off Provident Fund
Language:

English (Preferred)
Location:

Karnal, Haryana (Preferred)
Work Location: In person