Job Description

Role Overview

We are looking for a proactive and customer-oriented Customer Relationship Manager to join our Operations team.

Key Responsibilities

? Serve as the primary point of contact for individual and corporate clients, ensuring timely and effective communication.

? Build and maintain strong client relationships to drive customer satisfaction and retention.

? Resolve customer issues and address concerns escalated by Customer Relationship Executives (CREs).

? Ensure adherence to customer service standards across all touchpoints.

? Support and monitor call center operations to maintain service efficiency and quality.

? Oversee job flow processes, ensuring timely completion and compliance with quality standards.

? Identify areas for process improvement and implement strategic solutions to enhance service delivery.

? Organize and conduct training sessions for tele callers to improve customer interaction and service performance.

? Manage and update CRM systems to ensure accurate customer records and effective follow-ups.

? Collaborate with internal teams to streamline operations and enhance the overall customer experience.

? Generate and analyze reports to provide insights for market trends, customer behavior, and business opportunities.

Requirements

? Multilingual (English and Hindi being mandatory)

? Working knowledge of MS Excel.

? Willingness to work in rotational shifts, including night shifts if required.

? Ability to stay calm and solution-focused in high-pressure situations.

? Should possess strong communication and interpersonal skills, along with expertise in problem-solving, decision-making, customer service, CRM software, data analysis and reporting, as well as effective time management and multitasking abilities.

Job Type: Permanent

Pay: Up to ₹40,000.00 per month

Benefits:

Cell phone reimbursement Provident Fund
Work Location: In person

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