Job Description

Fostering Loyalty:

CRMs work to build strong, long-lasting relationships with customers, ensuring they are satisfied with the company's products and services.

Understanding Customer Needs:

They identify customer needs and preferences to tailor interactions and improve the overall experience.

Handling Complaints and Issues:

CRMs are responsible for addressing customer complaints, resolving issues, and finding solutions to problems.

Monitoring Satisfaction:

They track customer satisfaction levels and implement strategies to improve them.

Acting as a Client Advocate:

CRMs advocate for customers within the company, ensuring their needs are considered in decision-making.
Working with Sales and Marketing:

Generating Sales Leads:

CRMs can be involved in identifying and nurturing potential sales leads.

Analyzing Trends:

They analyze customer data to identify trends and opportunities for revenue generation.

Implementing Marketing Strategies:

CRMs may work with marketing teams to develop and execute strategies to reach target customers.

Collaboration:

They collaborate with sales and marketing teams to ensure a streamlined customer experience.
Job Type: Full-time

Pay: ?8,795.64 - ?38,526.24 per month

Language:

English (Preferred)
Work Location: In person

Speak with the employer

+91 9886779990