Verify customer details and confirm online orders via call/SMS/email.
Ensure COD orders are genuine to reduce return-to-origin (RTO) cases.
Address customer queries related to order status and delivery timelines.
Contact customers whose orders have failed delivery attempts.
Reach out to customers who have left items in their cart without completing the purchase.
Understand their concerns and assist in completing the transaction.
Contact customers for orders that were returned due to failed delivery.
Identify the reason for non-delivery and attempt to re-dispatch if applicable.
Work with the logistics team to reduce RTO cases and improve order fulfillment rates.
Job Types: Full-time, Fresher
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Paid sick time
Paid time off
Work Location: In person
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.