Job Description

We are looking for an experienced and customer-focused Female Customer Relationship Manager (CRM) to handle customer coordination, service follow-ups, and relationship management at our Chennai office. The ideal candidate should have strong communication skills, experience in handling customer interactions, and preferably exposure to the elevator or lift industry.

Key Responsibilities

Handle customer calls, emails, and service-related inquiries Coordinate with service, technical, and operations teams for timely issue resolution Schedule service visits, maintenance, and breakdown calls Maintain strong relationships with existing customers Ensure high levels of customer satisfaction and service quality Maintain accurate customer records, service logs, and follow-up details Handle customer complaints professionally and ensure timely closure Prepare reports related to customer service activities Act as a point of contact between customers and internal teams

Requirements

Proven experience as a CRM / Customer Support Executive Fluency in Tamil, English, and Telugu (mandatory) Strong communication and interpersonal skills Ability to handle multiple customers and tasks simultaneously Experience in elevator/lift-related companies will be an added advantage Proficiency in MS Office and basic CRM tools Professional attitude and problem-solving skills

What We Offer

Fixed monthly salary of ?30,000 Stable and professional work environment Opportunity to work with an experienced technical team Career growth opportunities
Job Types: Full-time, Permanent

Pay: From ?30,000.00 per month

Work Location: In person