Job Description

Job Title:

CRM Executive

Location:

Sector 7, Dwarka, New Delhi

Company:

AapKaBazar.co

Working Hours:

67 Days a Week, Full Time- 10 hours

Salary:

As per experience

Roles & Responsibilities:

Customer Calling:

Make daily outbound calls to customers for

order confirmations

,

delivery updates

, and

feedback collection

. Call each customer

before dispatch

to verify address and product availability.

Query & Complaint Resolution:

Handle

customer queries

related to orders, payments, delivery, and products.

Escalate unresolved issues

to support or operations teams if required.

CRM Record Maintenance:

Maintain

detailed call logs

and update customer interaction history on CRM panel. Ensure all issues are closed with proper resolution status.

Review & Feedback:

Actively collect

customer reviews

post-delivery to enhance service quality. Identify unhappy customers and work to

retain or win them back

.

Key Requirements:

Prior experience in

telecalling, customer support, or CRM operations

preferred. Basic computer skills: Excel, CRM software or ERP usage. Fluent in

Hindi and basic English

. Polite, calm, and solution-focused attitude.

Why Join Us:

Be a part of

Delhi's growing quick commerce startup

Work with a motivated and supportive team Opportunity to grow into

senior CRM or operations roles

Job Types: Full-time, Permanent

Pay: ₹11,383.64 - ₹15,000.99 per month

Benefits:

Food provided Provident Fund
Language:

English (Preferred)
Work Location: In person