Job Description

As a CRM, you'll be the bridge between our customers and operations--ensuring seamless

communication, loyalty, and satisfaction. You'll manage customer databases, analyze buying

patterns, and collaborate with sales, marketing, and logistics teams to deliver exceptional service.

Key Responsibilities:

? Maintain and optimize CRM systems for accurate customer data and segmentation

? Monitor customer interactions and feedback to improve engagement strategies

? Coordinate with sales and marketing teams for targeted campaigns and promotions

? Generate reports on customer behaviour, retention, and satisfaction metrics

? Resolve customer queries and complaints with professionalism and urgency

? Support digital initiatives to enhance customer experience and loyalty

Requirements:

? 3-5 years of experience in CRM or customer service roles, preferably in manufacturing or

B2B sectors

? Proficiency in CRM platforms (e.g., Salesforce, Zoho, SAP)

? Strong analytical skills and attention to detail

? Excellent communication and interpersonal abilities

? Ability to work cross-functionally with sales, marketing, and Logistics

? Bachelor's degree in Business Administration, Marketing, or related field

Job Type: Permanent

Pay: ₹18,000.00 - ₹32,283.43 per month

Benefits:

Provident Fund
Work Location: In person