is a trusted name in providing end-to-end legal services related to labor laws, payroll, compliance, and audit-related services. With a strong focus on client satisfaction and long-term partnerships, we are looking for experienced and dynamic
Customer Relationship Managers (CRM)
to join our team in Okhla.
Key Responsibilities:
Serve as the primary point of contact for clients and build long-term Build and maintain strong, long-term relationships with clients.
Act as the single point of contact for client queries, escalations, and issue resolution.
Ensure timely communication and updates to clients.
Track client satisfaction and initiate corrective actions to improve retention.
Ensure timely delivery of services as per agreed scope.
Share audit reports, compliance updates, and trackers with clients as per schedule
Track and share client performance dashboards (compliance status, dues, deadlines)
Work closely with HR, Legal, Compliance, and Operations teams to resolve client issues.
Ensure audit findings, action items, and client instructions are implemented effectively.
Conduct regular client feedback surveys/calls.
Develop strategies to enhance client satisfaction and loyalty.
Address grievances proactively to avoid escalations.
Required Skills & Qualifications:
A graduate degree is mandatory.
Minimum 2 years of proven experience in Client Servicing / CRM / Customer Support roles.
Excellent communication and interpersonal skills (English & Hindi).
Strong organizational and problem-solving abilities.
Proficiency in MS Office (Excel, Word, PowerPoint).
Ability to handle multiple clients simultaneously and meet deadlines.
Candidates residing in/near Okhla, New Delhi will be preferred.
Salary Range:
?20,000 - ?30,000 per month (depending on skills and experience).
Why Join Us:
Work with a reputed and fast-growing legal compliance firm.
Opportunity to engage with diverse clients and industries.
Professional work environment with growth opportunities.
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Application Question(s):
Are you located by nearest Okhla Phase -1?
Currently where do you live ?
Currently are you working ?
What is your salary ?
Do you have any experience in Customer Relationship Manager (CRM) ?
Education:
Bachelor's (Preferred)
Language:
English (Required)
Location:
Delhi, Delhi (Required)
Work Location: In person
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